Shipping & Returns

FULL LIFETIME WARRANTY:

Firearms and parts manufactured by ATAC Defense are backed by our Full Lifetime Warranty and are warranted to be free from defects in materials and craftsmanship. Liability under this warranty shall be limited to the obligation to repair the defect or replace the firearm/part at our discretion. Unauthorized modification of the firearm or part will void this warranty. The lifetime warranty does not cover ordinary wear and tear or any damage resulting from careless handling, neglect, repairs or adjustments, improper, substandard, reloaded or defective ammunition, corrosion, or other unreasonable use of the firearm or part.

 

ATAC Defense shall not be responsible for incidental or consequential damages with respect to economic loss or injury to property, whether as a result of express or implied warranty, negligence or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.  

If you are shipping a firearm to us to for repair:

3 Steps for sending in a firearm for repair:

  1. Call for an RA number for your firearm (RA = Return Authorization)
  2. Pack the unloaded gun(s) in a case or box and secure it inside another shipping package. The original ATAC case is preferred. Remove ALL other items from the case including magazines (DO NOT SEND MAGAZINES OR ANY ACCESSORIES).
  3. Print out your shipping label and attach it to the package. Please be sure that all label information prints out on the paper clearly, and take the package to a main UPS or FedEx shipping hub/terminal.  Most retail locations such as Kinko’s or UPS stores will not ship firearms. 

ATAC Defense 

Attn: REPAIR - RA#XXXXX

3247 Hwy 63 S.  Building 7

Lucedale, MS 39452  USA 

Returns Policy:

You may return new, unopened items within 30 days of delivery for a full refund.

Note: We DO NOT ACCEPT USED PRODUCT returns. 

If the return is a RESULT of our ERROR: We will pay the return shipping costs (ie. you received an incorrect or defective item, etc.).

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Product Pricing and Specifications:

All product prices and specifications listed for sale on this website are subject to change at any time. 

Purchasing:

All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.

ATAC Defense reserves the right to cancel any order, at any time, for any reason.

Cancellations:

Orders may be cancelled by the customer prior to the item having shipped. All cancellation requests must be made by calling our Technical Support Department at 601-963-0300, Monday through Friday, 9am - 5pm CST. You must provide your order number when contacting us.

If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable to returns. Please note that the return of the item/package will be made at the customer's expense.

Cancelled orders may not be reversed. All cancellations are final.

Amending Orders:

No amendments to orders can take place once an order is placed.

If the order has not shipped, the customer can call us at 601-963-0300, Monday through Friday, 9am - 5pm CST to cancel the order. After cancelling the order, the customer will then need to complete a new order.

Returns - FIREARMS, AMMUNITION, AND CLOTHING:

All sales of firearms, loaded ammunition and clothing are FINAL, and returns, refunds or exchanges are NOT ACCEPTED. Orders shipped to a FFL are FINAL UPON SHIPMENT. Once a firearm is shipped to the FFL, ATAC Defense will not accept a return or exchange under any circumstances. If a defect is discovered by the customer after shipment, the customer must contact the firearm manufacturer directly for replacement or repair.

We charge a restocking fee that equals the original shipping costs for any final orders cancelled via debit or credit card chargeback after shipment to the FFL. By placing an online order with ATAC Defense the customer agrees to pay all restocking and shipping fees associated with any order that is cancelled via debit or credit card chargeback following shipment to the FFL. CUSTOMER AUTHORIZES AND CONSENTS TO ATAC Defense CHARGING THE AFOREMENTIONED FEES TO THE DEBIT OR CREDIT CARD USED TO PLACE THE ORIGINAL ONLINE ORDER.

ATAC Defense reserves the right to dispute any bank or credit card chargebacks. We reserve the right to refuse all future orders placed by any customer that cancels an order via debit or credit card chargeback following shipment.

ALL EXCHANGES MUST BE RETURNED AND RECEIVED BY THE RETURNS DEPARTMENT PRIOR TO A REPLACEMENT BEING SHIPPED OUT.

Shipping:

Typically, you can expect your order to ship within 5 business days. During the holiday and peak seasons shipping times will vary due to the high order volume.

Rifles may be shipped via USPS - Hand Guns can not be shipped via USPS.

Firearms cannot be shipped to a P.O. Box.

We abide by all Federal Regulations regarding hazardous material shipped through United States Postal Service. A hazardous material is any article or substance designated by the U.S. Department of Transportation as being capable of posing an unreasonable risk to health, safety, or property during transportation. This includes, but is not limited to:

  • Minor Blast/Minor Projection Hazard — Ammunition 
  • Oxidizing Substances — Batteries 
  • Flammable Solids — Black Power
  • Flammable and combustible liquid — Cleaners, oil and aerosol cans

If you wish to order any hazardous material, you must provide a physical address for shipment through UPS.

We can ship to virtually any FFL address in the USA. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  Your credit card billing address must match your shipping address otherwise we will not ship the product. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We can only ship NEW firearms to a FFL holder at a valid US address.  Repaired firearms can be shipped directly to customer. 

Shipping Cost Quote:

For shipping costs please add the item(s) to your cart, go to checkout, checkout as guest and enter your email and shipping address and a quote will be displayed.

Mississippi State Sales Tax:

Mississippi, state law requires that we charge sales tax on orders shipped to all customers residing in Mississippi.

To customers residing in states other than Mississippi, please be aware that, if applicable, the taxing authorities in your state may charge you a "use" tax on your out-of-state internet and/or catalog purchases. While it is not the responsibility of ATAC Defense to charge or collect this "use" tax from you at this time, we are alerting our customers regarding this possibility as a courtesy. If you require further information on this issue, we suggest you contact the tax authorities in your state directly. 

Secure Shopping:

We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. Our website uses a secure socket for every transaction that you make with ATAC Defense. Should any unauthorized charges appear on your credit card as a result of shopping with ATAC Defense you must notify your credit card provider in accordance with its reporting rules and procedures.

Payment Methods: 

We accept the following credit cards for payment: 

• Visa 

• MasterCard 

• Discover 

• American Express

Some orders may require a credit card authorization form to be completed and returned.  

Firearm Shipments:

We ship only to valid FFL dealers.

Firearms cannot be shipped to a P.O. Box.

The customer is responsible for knowing his/her state laws regarding firearm transfers. Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer. The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.

If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:

    • A legal resident of the state in which you are ordering.
    • 21 years of age or older to complete the transfer through your FFL.

Exceptions: Military personnel stationed in a state other than their legal residence may purchase firearms across state lines. Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.

Please follow all directions prompted to you at checkout. This will ensure speedier delivery. Please note that the FFL selection on our website is for customer convenience only and does not necessarily mean that we have the FFL selected on file. The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to us. Additional shipping charges will apply to orders that need to be reshipped.

SHIPPING RESTRICTIONS

  • We DO NOT ship ANY items to the District of Columbia (Washington D.C.).
  • We DO NOT ship ANY items to the state of Massachusetts.
  • We DO NOT ship ANY AR or AK Parts or Firearms (Including Receivers) to residents of Connecticut.
  • We DO NOT ship any AR or AK parts to Denver, Colorado.
  • Illinois: All hand guns handgun having a barrel, slide, frame or receiver which is a die casting of zinc alloy or other non-homogeneous metal that melts or deforms at a temperature of less than 800 degrees Fahrenheit are prohibited.
  • Minnesota: All hand guns handgun having a barrel, slide, frame or receiver which is a die casting of zinc alloy or other non-homogeneous metal that melts or deforms at a temperature of less than 1,000 degrees Fahrenheit, of any material having an ultimate tensile strength of less than 55,000 pounds per square inch, and of any powdered metal having a density of less than 7.5 grams per cubic centimeter are prohibited.
  • We DO NOT  ship ANY AR or AK Firearms (Including Receivers) to residents of Aurora, Highland Park, Deerfield, or Chicago/Cook County, Illinois.
  • We DO NOT  ship any handguns to CA that are not on the DOJ roster. This includes Single Shot Exemption conversions.
  • All orders to the above places will be cancelled and the customer will be charged a 5% fee.
  • All firearms sales to Puerto Rico residents are subject to review. Please send in a copy of your Puerto Rico-Issued weapons license after placing your order to [email protected] Allow up to 3-5 business days for additional processing.
  • Stripped lower receivers will NOT be shipped to the following states:
    • Colorado (Boulder, Denver, Vail)
    • Connecticut
    • Massachusetts
  • Complete AR and AK receivers will NOT be shipped to the following states:
    • California
    • Colorado (Boulder, Denver, Vail)
    • Connecticut
    • Maryland
    • New Jersey
    • New York
  • Non-Compliant AR & AK models will NOT be shipped to the following states:
    • California (No “assault weapons” can be shipped.)
    • Colorado (Boulder, Denver, Vail)
    • Connecticut
    • Maryland
    • New Jersey
    • New York

ATAC Defense DOES NOT ship high-capacity magazines with firearms to the states listed above. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.

SHIPPING RESTRICTION EXCEPTIONS

  • Law enforcement officers must provide both their credentials and a letterhead signed by their department's superior officer stating that the firearm will be used in the execution of the L.E.O.'s duties. We only recognize City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O.’s.
  • Some of the states listed above may not have L.E.O. exemptions. Please contact us BEFORE placing your order.
  • ATAC Defense does NOT ship directly to L.E.O.’s; the order must go to an FFL. We do NOT make exceptions for this policy.

PRIVACY

This Privacy Statement was last updated November 9, 2017.

This Privacy Statement details ATAC Defense' policies with respect to the handling of personally identifiable information ("Personal Information") submitted to or otherwise collected by the atacdefense.com website, mobile application, and/or in the course of providing its payment processing, payment security and fraud management solutions and services (collectively the “Services”). ATAC Defense will use and disclose Personal Information in accordance with the terms of this Privacy Statement. 

PERSONAL INFORMATION WE COLLECT: 

Personal Information is information which can be used to identify an individual. We collect Personal Information any time the Services are used. The Personal Information collected includes information provided to us directly by individuals and that is provided to us by merchants or financial institutions. The collection of Personal Information described herein is necessary for use of the Services. This information includes but is not limited to:

  • Consumer Name
  • Contact information (such as email address, phone number, and mailing address)
  • Order and payment information

WE COLLECT OTHER INFORMATION, SUCH AS:

  • IP address and information about the device used to access the Services
  • How and which Services are used
  • Merchant and merchant account information, including account information we may gather from third party sources
  • Information provided to us through means such as social media or when you contact us through our website

We also collect or compile other information about you (such as enrollment numbers or demographic group information) which does not identify you. We may use or share any other information with third parties for any lawful purpose.

HOW WE USE PERSONAL INFORMATION

Usage and disclosure of Personal Information varies based on a party’s relationship with ATAC Defense.  We primarily use this information to provide the Services and related features and to

  • Facilitate the processing of payment transactions
  • Respond to requests and inquiries
  • Provide support services
  • Send administrative information, such as changes to our terms, conditions, and policies
  • Administer promotions or contests
  • Analyze and monitor Services usage and to make improvements
  • Help secure the Services, prevent fraud and enforce our policies

Legal Disputes

These Terms and Conditions shall be governed by the laws of the State of Mississippi. By placing an online order with ATAC Defense, customer hereby: (i) submits to the exclusive jurisdiction of the federal or state courts located in Lucedale, Jackson, or Hattiesburg., in any litigation, suit, action or proceeding arising out of, or relating to, the order or these Terms and Conditions; (ii) knowingly, voluntarily, and irrevocably consents to the personal jurisdiction and venue of said court; and (iii) waives any right to dismiss or transfer it may have based on improper venue or forum nonconveniens to the conduct of any proceeding in said court.

By placing an order through this website, customer agrees to HOLD HARMLESS AND INDEMNIFY ATAC Defense for any and all costs, damages, or expenses (including reasonable attorney and other professional fees and disbursements) arising from any claim, cause of action, or legal dispute of any kind arising from or relating to the transaction or our enforcement of these Terms and Conditions.

Severability

If any provision of these Terms and Conditions shall to any extent be held invalid or unenforceable by a court of competent jurisdiction, then: (a) the remainder of the Terms and Conditions shall not be affected, and every remaining provision of the Terms and Conditions shall be valid and binding to the fullest extent permitted by law, and (b) a suitable and equitable provision shall be substituted for such invalid and unenforceable provision in order to carry out, so far as may be valid and enforceable, the intent and purpose of such invalid or unenforceable provision.

Questions and Answers

ATAC Defense is not responsible for product information contained in any customer provided questions and answers and/or customer reviews and photographs found on this website. The views expressed by third-party contributors to the ATAC Defense Questions & Answers (Q&A) are not necessarily held by ATAC Defense, and neither ATAC Defense nor any of its affiliates endorse or reject any opinion expressed therein or accept any liability for the content posted in the Q&A. ATAC Defense has the right, but not the obligation, to monitor and remove any content posted in the Q&A. Notwithstanding this right, ATAC Defense is not responsible for the content posted by third-party contributors or for verifying the accuracy of such content.

California Notice

Due to recent changes in California state law, ATAC Defense will no longer ship "assault weapons" to the state of California. This would include ATAC Defense AR-15 complete lowers, AR-15 complete rifles, and all AK-47 rifles. This would also include other makes and models of these same firearm platforms manufactured by other companies. Example: Colt AR-15 rifle.

As of the 1st of July 2019, all California ammunition orders must be shipped to one of the following:

  • California FFL (order will be shipped to the address on the FFL)
  • CA DOJ Certificate of Eligibility (COE) holder. (MUST send COE and Driver’s License if the address is NOT printed on the COE)
  • Someone who holds an Ammunition Vendor’s License (MUST send AVL and Driver’s License if the address is NOT printed on the AVL)

No ammunition sales to the cities of Los Angeles, Oakland, Sacramento, San Francisco, or Avalon.

Deerfield, Illinois Notice

Deerfield, Illinois has recently passed a ban on large capacity magazines and so called "assault weapons". Every citizen in Deerfield has until June 13, 2018 to remove, destroy, or sell the firearms described in this Ordinance (O-18-06). Due to the nature of the ordinance, we will no longer ship magazines or firearms after June 1, 2018 if it falls within these categories. This would include AR rifles, completed receivers, or stripped receivers and all AK rifles. This would include other makes and models of these same firearm platform manufactured by other companies. Example: Colt AR-15 rifle. This will also include any AR or AK parts and pieces (i.e. AR rifle kit, build kit, or parts kit) Any magazines over 10 rounds for a pistol or rifle or shotgun magazines cannot be over 5 rounds will not be shipped.

Magazine Ordering Restrictions

ATAC Defense abides by all state regulations regarding the sale of high capacity magazines. We DO NOT ship high-capacity magazines with firearms to the states listed below. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.

It is the customer’s responsibility for understanding state laws regarding magazine capacities. Customers ordering magazines that are illegal to own in their state will have their orders cancelled and will be charged a 5% restocking fee.

STATES WITH APPLIED MAGAZINE RESTRICTIONS

  • California — No magazines greater than 10 rounds
  • Colorado — No magazines greater than 15 rounds, effective July 1st, 2013
    • Boulder — No magazines greater than 10 rounds
  • Connecticut — 10 Rounds and less with a valid permit.
  • Hawaii — No magazines greater than 10 rounds
  • Illinois (North Chicago) — No magazines greater than 16 rounds
    • Aurora, Skokie, Chicago, Evanston — No magazines greater than 15 rounds
    • Highland Park, Cook County, Dolton, Homewood, Deerfield — No magazines greater than 10 rounds
    • Deerfield — No shotgun magazines over 5 rounds
  • Maryland — No magazines greater than 10 rounds October 1st, 2013
  • Massachusetts — No sales. We will not ship ANY items to the state of Massachusetts.
  • New York — No magazines greater than 10 rounds
  • New Jersey — No magazines greater than 10 rounds
  • Vermont — No magazines over 10 rounds will be shipped as of April 13, 2018. No pistol magazines over 15 rounds effective immediately.
  • Washington D.C. — No Sales. We will not ship ANY items to the District of Columbia.

PSA will not ship high capacity magazines for CA customers to a High Capacity Magazine Dealer. High Capacity Magazine Dealers in CA may place orders with PSA directly.

MAGAZINE RESTRICTION EXCEPTIONS

  • Law enforcement officers must provide both their credentials and a letterhead signed by their department's superior officer stating that the magazine will either be used in the execution of the L.E.O.'s duties, or off duty. We only recognize City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O.’s.
  • Some of the states listed above may not have L.E.O. exemptions. Please contact us BEFORE placing your order.

Ammunition Ordering Restrictions

ATAC Defense abides by all state regulations regarding the sale of ammunition.

  • You agree and accept all policies described in our Terms of Use.
  • You are at least 21 years of age (for handgun ammunition) or 18 years of age (for rifle ammunition).
  • By purchasing ammunition, you are not violating any local, state, or federal laws.
  • You have not been convicted of any felony, a misdemeanor of domestic abuse, and you are not chemically dependent.
  • You have no legal restraint that would prohibit you from possessing, ordering, owning, or transferring ammunition.
  • You have never been committed to any mental institution, or been adjudicated as mentally defective. You will not sell ammunition to any minor.
  • You cannot have ammunition shipped to a post office box.
  • You do not live in a state, city, or county that prohibits you from owning, purchasing, or transferring ammunition.
  • Customers who order ammunition in states prohibiting the order of ammunition will have their orders cancelled and a 5% restocking fee will be charged.

WE WILL NOT SHIP AMMUNITION TO THE FOLLOWING AREAS:

  • California — No Sales to the cities of Los Angeles, Oakland, Sacramento, San Francisco, or Avalon.
  • Connecticut — No sales without a valid permit.
  • Alaska — No Sales. Ammunition must be shipped to a freight forwarder.
  • Hawaii — No Sales. Ammunition must be shipped to a freight forwarder.
  • Illinois — No sales to the city of Chicago or Cook County. All other Illinois residents must email a copy of their FOID card in addition to their State ID. Ammunition must ship to an address on one of these ID's.
  • Massachusetts — No sales. We will not ship ANY items to the state of Massachusetts.
  • Maryland — No Sales to the City of Annapolis and Montgomery County
  • New York — No Sales to New York City, or its five Burroughs. Starting January 1st, 2014 all ammunition must be sent to a FFL.
  • New Jersey — When ordering ammunition commonly used in a handgun/to be used in a handgun, email a copy of your Firearms ID. We must ship to the address on the FID.
  • Puerto Rico —No Sales. Ammunition must be shipped to a freight forwarder.
  • Washington D.C. — No sales. We will not ship ANY items to the District of Columbia.

This is not a comprehensive list, but is meant as a guide. It is in no way meant to include all laws and restrictions across the United States. Please contact the authorities in your area for any possible restrictions.